Frequently Asked Questions
Everything you need to know about your Radley London experience.
What materials are Radley London handbags made from?
Our handbags are crafted from high-quality leathers, recycled polyesters, and sustainable non-leather alternatives, all finished with our signature attention to detail and craftsmanship.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 28-day return policy for all unused items in their original packaging. Please ensure all tags and the signature dust bag are included to receive a full refund.
Do you offer international shipping?
Yes, Radley London ships to many countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
How do I care for my leather bag?
To maintain the beauty of your leather, we recommend using a leather protector spray and avoiding prolonged exposure to direct sunlight or moisture. Store your bag in its dust bag when not in use.
Is there a warranty on your products?
All Radley London products come with a 12-month guarantee against manufacturing defects from the date of purchase. Please retain your proof of purchase to make a claim.